Rental Equipment Exchange Form

Please use this form to coordinate the return and replacement of faulty or damaged equipment. For any questions or concerns please contact us on 1800 222 327.

Rental Equipment Exchange Process

1. We ask that you identify the faulty item. If an accessory is attached to the radio, please remove the accessory and retest the unit. This will ascertain whether the radio itself has the issue or if it’s the accessory.

2. Complete the Rental Exchange Form below and ensure that fault details are clearly described.

3. If you are returning the faulty item, please ensure that the address of your local branch is clearly labelled on the package. This location will be in your notification email.

4. We will endeavour to dispatch replacement equipment to you within 24 hours of receiving the exchange request where resources and stock are available.

Damaged Equipment

Please note that repair or replacement costs may apply if the equipment is physically damaged or has liquid ingress.

Contact Details

All fields marked with an asterisk * are required. A reference number will be sent to you on your notification email.

Accessories Quantity
Belt Clip
Speaker Microphone
Accessories Quantity
Multi-Unit Charger
Lightweight Headset