FAQ's

Discover the answers to your most asked questions.

Equipment Rental

Are the products listed on the website available for rent/purchase?

All items listed on our website are available for rent. We also have a list of products that are available for purchase which can be found here.

Is there a minimum rental period?

Minimum rental periods will vary depending on the product; therefore, a member of our team will confirm with you once your enquiry has been submitted.

When does my rental start?

The rent starts on the day you collect the item, or if you want to get a head start on your day, pick the item up after 4pm the day before your rental period begins, if the unit is available.

I need equipment urgently, but my budget doesn't allow for it. Can you help?

Yes, we can! Try our convenient ‘Rent to Own’ plan which can be found here.

Do I need to clean the equipment before I return it?

Whilst our team would always appreciate the equipment being cleaned prior to return, we understand that this is not always possible. As such, simply send it back to our offices in secure packaging and we will do the rest, however a cleaning fee may apply!

Collections and Returns

Can I collect my equipment the day before I need it?

Yes, you can. However, please advise our staff when you are ordering so we can arrange the collection. Depending on the time of collection, the cost of your rental period may be impacted.

Where can I collect my equipment from?

We have offices in 8 locations across Australia and you can collect/return your equipment to any one of these.

Can I return my equipment the day after I use it?

Yes, you can, however if you return the equipment after 10am the next day fees may apply. To avoid extra costs, we recommend returning equipment before 10am the next day.

How do I return my equipment?

You can return your equipment by simply dropping it off to either the same location you collected it from, your nearest TechRentals office, or by sending it back to our offices via delivery.

Delivery

Where do you deliver to?

With 8 offices Australia wide, we can deliver to most locations, including rural regions.

How quickly can you deliver?

Once you place your order, we will deliver or have the equipment ready for you to collect the same day, usually within an hour for most items (subject to availability, volume, and configuration).

Please note: If we freight the equipment to you, we have no control over the time taken on freight.

How much is delivery?

The cost of delivery will be confirmed by your salesperson. Delivery cost is circumstantial for each item, with weight, size, and distance from the depot all contributing to the cost.

Note: Urgent delivery, unusual, or remote locations may cost extra.

Do you offer international shipping?

At this stage TechRentals Australia does not offer international shipping. However, we do have locations in New Zealand, Malaysia, and Singapore that offer both rental and purchase of equipment.

Payment Options

When is payment required for my rental?

Payment is required for your rent at the beginning of your rental period. The only two exceptions to this are if you have a Trading Account or for equipment in our new Environmental Site Assessment range, as these units are post-billed.

How do I pay for my rental or purchase of equipment?

For renting equipment, we accept Mastercard, Visa, AMEX, or if you qualify you can open a Trading Account. You can also pay online.
For purchasing equipment, we accept Mastercard, Visa, AMEX, Cheque, Cash, or if you qualify, you may open a Trading Account. You can also pay online.

Do I need to pay a deposit when renting equipment?

No, the full cost of your rental will either be paid up front if paying by credit card/EFT, or an invoice will be forwarded if you have a trading account. 

Do you sell consumables?

For most products in our inventory, we have a selection of consumables available for purchase.

How do I set up a Trading Account?

To set up a Trading Account please contact our friendly team where we can determine if your requirements meet the conditions of setting up and account.

Damage to Assets

Is there a damage waiver fee included in my rental rate?

No, the price quoted does not include a damage waiver fee, however, please talk to our friendly team and they can assist you with the damage waiver.

What happens if I damage the equipment while I am renting it?

Please contact us immediately so we can assess the level of damage. If a damage waiver is included in your rental rate, it will cover minor damages, however major or intentional damage will result in a fee being charged to cover the cost of repair. Please view our full terms and conditions here.

Customer Service

How do I reach your customer service support?

You can contact our friendly team by calling 1800 632 652, emailing us at rent@techrentals.com.au

Do you offer technical support?

If you require technical support or assistance, please do not hesitate to call, or email our friendly team. We also have useful tutorials uploaded on our YouTube channel or on the product page of the individual piece of equipment.

Can TechRentals set up my equipment and download the results?

For certain equipment we offer a setup and download service, ensuring you get the most out of your equipment. Please speak to our friendly staff to determine if your equipment has this option.

What are your hours of operation?

Our office hours of operation are from 8am-5pm Monday-Friday.

What other services do you offer?

At TechRentals, we offer a Best Rental Rate Guarantee, so if you find a rental quote cheaper than ours, we will beat it by 10%*. We are also part of a larger group of companies which includes TR Hirecom, TR Telecom, TR Calibration, and Vidcom who offer services including but not limited to, equipment calibration, communications solutions, and audio-visual solutions.

* Conditions apply. Subject to stock availability, provision of verification of lower rate. Excludes: Rental Purchase Option, Minimum Invoice applies.