Test & Measurement
Calibration & Sales
Communications & Safety
Equipment Rental
Are the products listed on the website available for rent/purchase?

All items listed on our website are available for rent. We also have a selection of ex-rental products that are available for purchase.

When does my rental start?

The rent starts on the day you collect the item, or if you want to get a head start on your day, pick the item up after 4pm the day before your rental period begins, if the unit is available. 

I need equipment urgently, but my budget doesn't allow for it. Can you help?

Yes, we can! We offer Rent 2 Buy option. Click here to learn more!

Do I need to clean the equipment before I return it?

Whilst our team would always appreciate the equipment being cleaned prior to return, we understand that this is not always possible. 
As such, simply send it back to our offices in secure packaging and we will do the rest, however a cleaning fee may apply!

Collections and Returns
Can I collect my equipment the day before I need it?

Yes, you can. However, please advise our staff when you are ordering so we can arrange the collection. Depending on the time of collection, the cost of your rental period may be impacted. 

Where can I collect my equipment from?

We have offices in 8 locations across Australia and you can collect/return your equipment to any one of these.

Can I return my equipment the day after I use it?

Yes, you can, however if you return the equipment after 10am the next day fees may apply. To avoid extra costs, we recommend returning equipment before 10am the next day.

How do I return my equipment?
You can return your equipment by simply dropping it off to either the same location you collected it from, your nearest TechRentals office, or by sending it back to our offices via delivery.
Delivery
Where do you deliver to?

With 8 offices Australia wide, we can deliver to most locations, including rural regions.  

How quickly can you deliver?

Once you place your order, we will deliver or have the equipment ready for you to collect the same day, usually within an hour for most items (subject to availability, volume, and configuration).

Please note: If we freight the equipment to you, we have no control over the time taken on freight.

How much is delivery?

The cost of delivery will be confirmed by your salesperson. Delivery cost is circumstantial for each item, with weight, size, and distance from the depot all contributing to the cost. 

Note: Urgent delivery, unusual, or remote locations may cost extra.

Do you offer international shipping?

At this stage TechRentals Australia does not offer international shipping. 
However, we do have locations in New Zealand, Malaysia, and Singapore that offer both rental and purchase of equipment.

Payment Options
When is payment required for my rental?

Payment is required for your rent at the beginning of your rental period. The only two exceptions to this are if you have a Trading Account or for equipment in our new Environmental Site Assessment range, as these units are post-billed. 

How do I pay for my rental or purchase of equipment?
For renting equipment, we accept Mastercard, Visa, AMEX, or if you qualify you can open a Trading Account. You can also pay online. For purchasing equipment, we accept Mastercard, Visa, AMEX, Cheque, Cash, or if you qualify, you may open a Trading Account. You can also pay online.
Do I need to pay a deposit when renting equipment?
No, the full cost of your rental will either be paid up front if paying by credit card/EFT, or an invoice will be forwarded if you have a trading account. 
Do you sell consumables?
For most products in our inventory, we have a selection of consumables available for purchase.
How do I set up a Trading Account?
To set up a Trading Account please contact our friendly team where we can determine if your requirements meet the conditions of setting up and account.
Damage to Assets
What happens if I damage the equipment while I am renting it?
Please contact us immediately so we can assess the level of damage. If a damage waiver is included in your rental rate, it will cover minor damages, however major or intentional damage will result in a fee being charged to cover the cost of repair. Please view our full terms and conditions here.
What is Damage Waiver?

Damage Waiver is an optional protection that limits your financial liability for loss or damage to rented equipment during the rental period. It provides peace of mind while using TechRentals’ assets.

What does the Damage Waiver cover?

The Damage Waiver covers accidental damage and loss to rental equipment with some exceptions. It reduces your responsibility for repair or replacement costs if something happens to the rented asset.

Is there a damage waiver fee included in my rental rate?
No, the price quoted does not include a damage waiver fee, however, please talk to our friendly team and they can assist you with the damage waiver.
Customer Service
How do I reach your customer service support?
You can contact our friendly team by calling 1800 632 652, emailing us at rent@techrentals.com.au
Do you offer technical support?
If you require technical support or assistance, please do not hesitate to call, or email our friendly team. We also have useful tutorials uploaded on our YouTube channel or on the product page of the individual piece of equipment.
Can TechRentals set up my equipment and download the results?
For certain equipment we offer a setup and download service, ensuring you get the most out of your equipment. Please speak to our friendly staff to determine if your equipment has this option.
What are your hours of operation?
Our office hours of operation are from 8am-5pm Monday-Friday.
What other services do you offer?
At TechRentals, we provide a Best Rental Rate Guarantee — if you find a lower rental quote elsewhere, we’ll beat it by 10%*. We provide technical support nationwide, all our equipment is calibrated and regularly service, and we have both short and long term rental options available. As part of a larger group of companies, including Communications & Safety, Calibration Service, and Vidcom, we offer a wide range of services such as equipment calibration, communication solutions, and audio-visual services. *Terms and conditions apply. Offer subject to stock availability and verification of a lower rate. Excludes Rental Purchase Options. Minimum invoice required.
What do I need to do if I dispute an invoice and require a credit / refund?

If you have a dispute with an invoice received, please contact the salesperson that assisted you with your rent providing the details of your dispute. They will be able to assist you with applying for a credit / refund. 

If you do not recall the salesperson that assisted you, their name is listed in the top righthand corner of the invoice. 

Calibrations & Sales
What experience does TechRentals have with test equipment calibration?

TechRentals offers comprehensive calibration services with decades of expertise, covering equipment and instruments from over 3,200 manufacturers and 10,000 models. We specialise in the calibration and repair of test and measurement instrumentation, ensuring accuracy and compliance across a wide range of industries within Australia.

Are TechRentals calibrations traceable to national standards?

Yes, all our NATA endorsed, and Traceable calibrations are traceable to recognised national standards, ensuring high accuracy and reliability.

How does TechRentals help with calibration reminders?

We send automatic reminders via email to give you timely warnings of upcoming recalibration dates for your equipment. This enables you to pre-book your calibration, ensuring the quickest turnaround possible.

Can TechRentals tailor Calibration Reports?

Yes, we can tailor Calibration Reports to meet the individual needs of your quality system and how you utilise the equipment, providing a personalised service.

How does TechRentals provide calibration services nationwide?

We send automatic reminders via email to give you timely warnings of upcoming recalibration dates for your equipment. This enables you to pre-book your calibration, ensuring the quickest turnaround possible.

Can I rent a replacement instrument while mine is being calibrated?

Yes, you can rent the same or similar equipment from our Test and Measurement fleet while your equipment is being calibrated at TechRentals. This ensures no downtime and keeps your workflow uninterrupted.

What is the difference between NATA (Endorsed) and Traceable (Non-Endorsed) calibration?

NATA (Endorsed) Calibration is conducted by NATA-accredited laboratories, providing internationally recognised certificates that comply with ISO/IEC 17025, making it essential for regulated industries. Traceable (Non-Endorsed) Calibration ensures measurements are traceable to standards but lacks third-party accreditation, making it suitable for non-critical applications.

Why do I need calibrate my equipment?

Calibration ensures your equipment provides accurate and reliable measurements, maintaining compliance with industry standards, improving safety, and preventing costly errors or downtime.

Do TechRentals do asset management?

Yes, TotalCal is a customer-focused Calibration Lifecycle Management (CLM) system that tracks and manages all instrument records throughout their lifecycle. It provides full transparency as items move through calibration or repair processes.

Can I place a Non-Stock Order at TechRentals?

Yes, we can source a Non-Stock Order for you if the product is available from our suppliers. To request a Non-Stock Order, simply contact our sales team or submit an inquiry through our website. Once we confirm the availability, we’ll guide you through the ordering process.

How could I request for a return for equipment sale?

To return an item, please contact us to request a returns number, then send your item to any of our branches for fast processing and resolution. Our customer service team will work with you on a replacement item, a store credit, or refund. Terms & Conditions apply.

Communications & Safety
What is TechRentals Communications and Safety?
TechRentals Communications and Safety provides innovative technology solutions for your communication and safety needs. We offer a wide range of products and services, including two-way radio systems, body-worn cameras, and safety equipment, all designed to enhance workplace communication and ensure safety. Our solutions cater to various industries such as construction, retail, manufacturing, and event management to name a few , with a focus on reliable, high-quality equipment and expert support.
How long has TechRentals been in business?
TechRentals has been providing technology solutions for over 50 years, with the Communications and Safety business unit supporting Australian businesses for more than two decades.
What services does the TechRentals Communication and Safety business unit offer?
TechRentals' services can be summarised into three major areas: Customer Engagement: Consultation, Site Assessment, Coverage Testing and System Design & Engineering. System Build: Programming, Fleet map generation and Factory Acceptance Testing. Install: Integration, Commissioning, Training, Documentation and Management & Support.
What types of equipment can I rent from TechRentals?
You can rent a range of digital portable and mobile radios, analogue radios, trunked and digital radio systems, as well as TETRA and P25 subscriber equipment.
What industries does TechRentals serve?
TechRentals serves a diverse range of industries, including security, retail, events, construction, petrochemical, manufacturing, airport services, mining, and more.
What does MIL-STD-810H compliance mean?
MIL-STD-810H is a US military standard that tests equipment against extreme conditions like temperature, shock, vibration, dust, and water. While not an official Australian standard, it’s widely recognised here as a benchmark for rugged, reliable performance in harsh environments.
What’s the difference between analog and digital radios?
Analog radios transmit voice signals in a continuous wave, which can be prone to noise and interference, especially over long distances. Digital radios convert voice into digital data, providing clearer audio, better range, improved signal reliability, and additional features like text messaging and data applications.
What is a PTToC radio?
PTToC stands for Push-To-Talk over Cellular. It’s a radio system that uses mobile networks instead of traditional two-way radios, allowing instant voice communication over wide areas, across cities or even nationally. PTToC radios combine the simplicity of two-way radios with the coverage of cellular networks without the requirement of any system infrastructure.
What does ACMA stand for and why is it important?
ACMA stands for the Australian Communications and Media Authority. It is the government regulator that oversees communications in Australia, including radio frequency licensing, broadcasting, and telecommunications. ACMA ensures that two-way radios operate within the correct licensed frequencies spectrum, preventing interference and maintaining safe, reliable communication. This is especially important on worksites where clear communication can directly affect safety.
Do I need an ACMA licence for my radios?
Yes, in most cases two-way radios require a licence from ACMA to operate legally. The licence assigns your business specific frequencies, so you have clear channels to use without disruption from others. TechRentals supports customers with obtaining site-specific ACMA frequency licences. This gives you reliable communication and recourse to ACMA if frequency issues occur on-site.
Is TechRentals a certified partner of Motorola Solutions?
Yes, TechRentals is a Motorola Solutions Platinum Partner, recognised for its innovation and expertise in developing Motorola product solutions.
What other brands do you have?
We offer a selection of reputable brands that meet our high standards, including equipment from Tait Communications, RAPID, RFI Technology Solutions, Logic Wireless, SensorZone, and Talkpod, to name a few.
What certifications does TechRentals hold?
TechRentals is an accredited member of the Australian Radio Communication Industry Association (ARCIA) and holds ISO9001 Quality Assurance certification in Australia.