Are the products listed on the website available for rent/purchase?
All items listed on our website are available for rent. We also have a selection of ex-rental products that are available for purchase.
When does my rental start?
The rent starts on the day you collect the item, or if you want to get a head start on your day, pick the item up after 4pm the day before your rental period begins, if the unit is available.
I need equipment urgently, but my budget doesn't allow for it. Can you help?
Yes, we can! We offer Rent 2 Buy option. Click here to learn more!
Do I need to clean the equipment before I return it?
Whilst our team would always appreciate the equipment being cleaned prior to return, we understand that this is not always possible.
As such, simply send it back to our offices in secure packaging and we will do the rest, however a cleaning fee may apply!
Can I collect my equipment the day before I need it?
Yes, you can. However, please advise our staff when you are ordering so we can arrange the collection. Depending on the time of collection, the cost of your rental period may be impacted.
Where can I collect my equipment from?
We have offices in 8 locations across Australia and you can collect/return your equipment to any one of these.
Can I return my equipment the day after I use it?
Yes, you can, however if you return the equipment after 10am the next day fees may apply. To avoid extra costs, we recommend returning equipment before 10am the next day.
How do I return my equipment?
Where do you deliver to?
With 8 offices Australia wide, we can deliver to most locations, including rural regions.
How quickly can you deliver?
Once you place your order, we will deliver or have the equipment ready for you to collect the same day, usually within an hour for most items (subject to availability, volume, and configuration).
Please note: If we freight the equipment to you, we have no control over the time taken on freight.
How much is delivery?
The cost of delivery will be confirmed by your salesperson. Delivery cost is circumstantial for each item, with weight, size, and distance from the depot all contributing to the cost.
Note: Urgent delivery, unusual, or remote locations may cost extra.
Do you offer international shipping?
At this stage TechRentals Australia does not offer international shipping.
However, we do have locations in New Zealand, Malaysia, and Singapore that offer both rental and purchase of equipment.
When is payment required for my rental?
Payment is required for your rent at the beginning of your rental period. The only two exceptions to this are if you have a Trading Account or for equipment in our new Environmental Site Assessment range, as these units are post-billed.
How do I pay for my rental or purchase of equipment?
Do I need to pay a deposit when renting equipment?
Do you sell consumables?
How do I set up a Trading Account?
What happens if I damage the equipment while I am renting it?
What is Damage Waiver?
Damage Waiver is an optional protection that limits your financial liability for loss or damage to rented equipment during the rental period. It provides peace of mind while using TechRentals’ assets.
What does the Damage Waiver cover?
The Damage Waiver covers accidental damage and loss to rental equipment with some exceptions. It reduces your responsibility for repair or replacement costs if something happens to the rented asset.
Is there a damage waiver fee included in my rental rate?
How do I reach your customer service support?
Do you offer technical support?
Can TechRentals set up my equipment and download the results?
What are your hours of operation?
What other services do you offer?
What do I need to do if I dispute an invoice and require a credit / refund?
If you have a dispute with an invoice received, please contact the salesperson that assisted you with your rent providing the details of your dispute. They will be able to assist you with applying for a credit / refund.
If you do not recall the salesperson that assisted you, their name is listed in the top righthand corner of the invoice.
What experience does TechRentals have with test equipment calibration?
TechRentals offers comprehensive calibration services with decades of expertise, covering equipment and instruments from over 3,200 manufacturers and 10,000 models. We specialise in the calibration and repair of test and measurement instrumentation, ensuring accuracy and compliance across a wide range of industries within Australia.
Are TechRentals calibrations traceable to national standards?
Yes, all our NATA endorsed, and Traceable calibrations are traceable to recognised national standards, ensuring high accuracy and reliability.
How does TechRentals help with calibration reminders?
We send automatic reminders via email to give you timely warnings of upcoming recalibration dates for your equipment. This enables you to pre-book your calibration, ensuring the quickest turnaround possible.
Can TechRentals tailor Calibration Reports?
Yes, we can tailor Calibration Reports to meet the individual needs of your quality system and how you utilise the equipment, providing a personalised service.
How does TechRentals provide calibration services nationwide?
We send automatic reminders via email to give you timely warnings of upcoming recalibration dates for your equipment. This enables you to pre-book your calibration, ensuring the quickest turnaround possible.
Can I rent a replacement instrument while mine is being calibrated?
Yes, you can rent the same or similar equipment from our Test and Measurement fleet while your equipment is being calibrated at TechRentals. This ensures no downtime and keeps your workflow uninterrupted.
What is the difference between NATA (Endorsed) and Traceable (Non-Endorsed) calibration?
NATA (Endorsed) Calibration is conducted by NATA-accredited laboratories, providing internationally recognised certificates that comply with ISO/IEC 17025, making it essential for regulated industries. Traceable (Non-Endorsed) Calibration ensures measurements are traceable to standards but lacks third-party accreditation, making it suitable for non-critical applications.
Why do I need calibrate my equipment?
Calibration ensures your equipment provides accurate and reliable measurements, maintaining compliance with industry standards, improving safety, and preventing costly errors or downtime.
Do TechRentals do asset management?
Yes, TotalCal is a customer-focused Calibration Lifecycle Management (CLM) system that tracks and manages all instrument records throughout their lifecycle. It provides full transparency as items move through calibration or repair processes.
Can I place a Non-Stock Order at TechRentals?
Yes, we can source a Non-Stock Order for you if the product is available from our suppliers. To request a Non-Stock Order, simply contact our sales team or submit an inquiry through our website. Once we confirm the availability, we’ll guide you through the ordering process.
How could I request for a return for equipment sale?
To return an item, please contact us to request a returns number, then send your item to any of our branches for fast processing and resolution. Our customer service team will work with you on a replacement item, a store credit, or refund. Terms & Conditions apply.