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ISO 9002 Lloyds
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In 1995 Tech-Rentals implemented a quality management
system certified by Lloyd's Register Quality Assurance (LRQA) meeting the ISO
9001:2000 standard. The standard assures customers of an efficient
and reliable management system, designed to ensure consistent levels of
customer service.
A major goal of the company is to maintain a high level of flexibility
and service in meeting customer needs which in the rental market are often
urgent. At the same time the planning of the quality system has involved a
complete review of Tech-Rentals' calibration procedures and facilities.
This has been a major task given the rental inventory size of nine hundred
different instrument models and over 7000 assets.
Tech-Rentals had it's foundations twenty years ago as a third party
service company. The adoption of the ISO 9001:2000 for our quality system
is a logical step in continuing to meet our customers' needs for quality
products both in the instrumentation and computer fields. Apart from
product quality considerations we now have an excellent system for
encouraging customer comments and developing additional services to meet
their needs.
Tech-Rentals already has a certified calibration facility in New
Zealand and the company intends to implement ISO 9001:2000 based systems
in all it's overseas subsidiary offices.
