Frequently Asked Questions
 

Are the products on this site available for rental and purchase?
Every product listed is available for rental and selected items are available for sale - see our regular Sales Lists

Do you deliver? If so how much will it cost me?
Yes we certainly can. For exact cost of delivery to your location, e-mail us. Urgent delivery, or unusual or remote locations, may cost extra.

How quickly can I have the equipment?
Once you place your order, we will deliver or have the equipment ready for you to collect the same day, usually within an hour for most items (subject to availability, volume and configuration).

I need equipment urgently but my budget doesn't allow for it, can you help?
Yes. Try our convenient Rent to Own plan. Rent With Option To Buy

Do you provide operational and technical support?
Yes, we can provide additional services including onsite set-up, operation, and data download. Ask us how.


Does the rate you quote me include a damage waiver fee?
Yes, the price quoted includes a damage waiver fee. Damage waiver is available for most equipment however some products are excluded. Damage waiver can be omitted on request.

How do I pay for my purchase?
We accept Bankcard, Mastercard, Visa, Cheque, Cash or if you qualify, you may open a Trading Account. You can also pay online.

How do I pay for my rental?
We accept Bankcard, Mastercard, Visa, or you can use your Trading Account. You can also pay online.

Do you sell consumables?
Yes, we sell all consumables for all products in our inventory.

Can you supply large volume PC's and/or Notebooks for short-term rental? Will you also install them?
Yes we certainly can. Ask us how.

Trading hours
Did you know that TR Customers can access continuous customer service for up to 12 hours per day!


From 8.00am (AU EST) in Melbourne, Sydney, Brisbane ,
Till 7.00pm (AU EST) by contacting our Perth office (till 8.00pm AU & Daylight Saving Time +61 8 9441 3900).


If you have an urgent rental need, you can contact TR by speaking to a specialist consultant:


Free call TR within Australia
1800 632 652


Call TR within Malaysia 03 5632 1135


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